Rainbow Experience Limited

CBeebies Rainbow Adventure Privacy Notice

The CBeebies Rainbow Adventure (CBRA) is an immersive theatrical experience situated in London, operated by Rainbow Experience Limited under license from BBC Studios. It is designed for the pre-school audience, aimed at children under 6 years old and their parents and carers. This innovative experience marks the UK's first immersive, interactive production designed for this particular age group. Set to debut at the Westfield Shopping Centre in White City, West London, in July 2024, this production will transform retail spaces within the UK's leading shopping centres into a magical world of adventure and discovery.

This notice describes how Rainbow Experience Limited - located at 26 Great Queen Street, London, England, WC2B 5BL, company registration number No. 14939184 as a joint venture between Fiery Light Ltd. and Emma Brunjes Productions Ltd.– acting as a Data Controller collects and uses personal information about you (“Personal Data”) for the following purposes:

Ticket Purchase on the CBRA website

If you want to purchase a ticket to the CBRA, you will be able to do so on our website via the Universe Plugin (a TicketMaster (“TM”) Company). Next to us, TM individually processes your Personal Data as a controller, please review their Privacy Notice to see how they process your Personal Data. When purchasing a ticket on our website, we process your personally identifiable information (full name, e-mail, home address and phone number), allowing us to provide you with the ticket, providing access to the CBRA. We will process this Personal Data based on the performance of a contract you have with us (to provide you access to CBRA). How long we will store your Personal Data depends on the local UK laws and regulations that obligate us to retain your Personal Data.

CBRA Mailing List Subscription

If you have opted-in to receive CBRA marketing content, we will process and retain your name and email address in line with this Privacy Notice and we will send you general CBRA marketing updates in a regular cadence. We will process your Personal Data based on your consent. You can unsubscribe at any time by contacting privacy@cbeebiesrainbowadventure.com or click unsubscribe in each email.

Recipients of Personal Data

We may share your Personal Data with our service providers who will act as a processor for us. These service providers provide services like email and/or website hosting and other support services to be able to provide you with our services. Other parties who might receive your Personal Data may be venue, event or security related parties.

Protection of Personal Data

We take the protection of your Personal Data incredibly seriously and employ a multi-faceted approach to ensure its security. This includes annual penetrative testing and ongoing staff training to ensure everyone is up-to-date on best practices for data protection. We also make significant investments in technology designed to safeguard your information. Additionally, we adhere to stringent handling and storage protocols, regularly reviewing and updating these measures to meet or exceed industry standards.

Data Subject Rights

Under the applicable data protection laws, you have several rights as a data subject:

The Right to be Informed

You have the right to know if we process your Personal Data.

The Right of Access

If we process your Personal Data, you have the right to access your Personal Data and retain a copy.

The Right to Rectification

If your Personal Data is incorrect, you have the right to ask us to rectify your Personal Data. We will rectify your Personal Data accordingly.

The Right to Erasure (‘to be forgotten’)

If you want us to delete your Personal Data, you have the right to request us to delete your Personal Data. We will delete your Personal Data, unless we have a legal obligation to continue processing your Personal Data.

The Right to Restrict Processing

If you are of the opinion that the processing of your Personal Data is unlawful, or your Personal Data is incorrect, or you require the Personal Data for legal claims after the retention period, or you have objected to the processing of your Personal Data, you can request us to restrict your Personal Data. In this case we cannot process your Personal Data unless you grant us permission.

The Right to Data Portability (when processing under consent or performance agreement)

You can request us for an export of all the Personal Data that is processed by CBRA. We will provide you with an export of your collected and processed Personal Data.

The right to object (when processing under legitimate interest)

In this event, we will not process any of your Personal Data upon your objection, unless we can provide you with compelling reasons to continue the processing of your Personal Data. If you wish to make use of your data subject rights as mentioned in this paragraph, please send your request via email on privacy@cbeebiesrainbowadventure.com

Questions and Complaints

If you have any questions or complaints on how we process your Personal Data, you can contact our DPO via privacy@cbeebiesrainbowadventure.com. You are also entitled to raise a concern with the Information Commissioner’s Office (ICO) at: https://ico.org.uk/concerns/

London, March 2024